Delivery Policy

🔑 Special Offer

✅ FREE delivery to a collection point for any purchase from 50€

🚚 Delivery Options

1. Germany

Price: €7.00 per order
Time limit :

  • Ships the next business day after processing

  • Delivery within 2 to 3 days by DHL (excluding weekends and public holidays)

2. Austria, France, Italy, Spain, Netherlands, Poland

Price: €13.50 per order
Time limit :

  • Ships the next business day after processing

  • Delivery within 5 to 7 days by DHL (excluding weekends and public holidays)

3. Belgium, Luxembourg, Denmark, Czech Republic, Hungary, Slovakia, Slovenia

Price: €14.50 per order
Time limit :

  • Ships the next business day after processing

  • Delivery within 5 to 7 days by DHL (excluding weekends and public holidays)

4. Portugal, Greece, Romania, Bulgaria, Croatia, Cyprus, Estonia, Ireland, Latvia, Lithuania, Malta

Price: €15.50 per order
Time limit :

  • Ships the next business day after processing

  • Delivery within 5 to 7 days by DHL (excluding weekends and public holidays)

5. Sweden, Finland

Price: €19.00 per order
Time limit :

  • Ships the next business day after processing

  • Delivery within 5 to 7 days by DHL (excluding weekends and public holidays)

⏱ Order Processing

Shipping times:
✅ Monday to Friday (excluding public holidays)
🕒 Before 2 p.m. : Treatment the same day
🕠 After 2 p.m. : Treatment the day after

Specific cases:

Order period Date of processing
Friday after 12 noon Monday (or Tuesday if Monday is a public holiday)
Saturday/Sunday Monday
Public holidays Next business day

Concrete examples:

  • Order Thursday 11am ➔ Shipped today
  • Order Tuesday 8 p.m. ➔ Shipped Wednesday
  • Order Sunday ➔ Shipped Monday

📦 Tracking & Returns

• Confirmation email with tracking number sent upon shipment
• Actual time: 24-48 hours after processing (excluding weekends/holidays)
• Delivery problem? Contact logistics@jnrpuff.fr within 14 days

⚠️ Legal Notices

In accordance with Article L216-2 of the Consumer Code:
• Delivery guaranteed within 30 days max (except in cases of force majeure)
• Right of termination in the event of unjustified delay